We have a highly capable group of employees who look after the portfolios of our clients, and have been doing so for many years. Because we have the electronic means at our disposal to enhance the value of our services, it does not mean that you have to listen to a recording when you contact us, or only have the use of electronic means of communication. We pride ourselves on the fact that you will always be able to contact us via the traditional means and hear a friendly voice on the other side of the telephone.
Sylvia Viljoen who has been with the Company for the past twenty-one years is the office manager and heads up the short term insurance division, which includes new business, claims and underwriting. She is ably assisted by Wilma Le Roux and Melissa Besseling, who handle the switchboard, claims, data capture and assist in the underwriting.
Thomas Besseling is the CEO and has the overall responsibility for everything pertaining to the Short Term and Long Term side of the operations. He is also the Compliance Officer appointed in terms of the Act and has overall responsibility for the business.
R. Thomas Besseling: Managing Director
I am the managing director of Hypasurance Insurance Consultants (Pty) Ltd, and have been involved in the financial services industry since 1969. I started my career at Legal & General Insurance Co Ltd in Johannesburg as a salesman and for the next 11 years marketed Life, Investment and Short Term products. I then took the management route and took over control of Johannesburg City Branch of Legal & General in 1980. A year later I decided to go into Insurance Broking and moved my office from Johannesburg to Fairland.
Besides providing my services as Systems Analyst, responsible for the design and maintenance of the computer systems of Maritime & General Insurance Co Ltd and Aegis Insurance Company Limited from 1985 to 1990, my activities still continued in the financial services industry.
In 1994 I set up a franchise operation with Liberty Life, which I continued to operate for the next 4 years. I then decided to re-enter the broking market and set into motion the merger between Marble Arch Financial Consultants, Force5 Insurance Brokers and Hypasurance Insurance Consultants.
I have a Certificate in Estate Planning and Administration of Estates from UNISA, (Cert.Estax) and a Certificate in Advanced Strategic Tax Planning from UNISA, (Cert.Strtax), which is the equivalent of a B.Com Tax.
I have Post Graduate (Hons.) Certificate in Advanced Taxation (Cert.Advtax), B.Com Tax (Hons.), and I am an Associate of The Financial Planning Association (AFP).
I also provide my services as a Trustee to Provident and Pension Funds and hold a CEA, (Certified Estate Agency) certification.
Sylvia Viljoen: Administrative Manager
Sylvia Viljoen has been involved in the insurance industry since 1983 when she joined Hypasurance as a secretary. Due to changes in direction in the company, she soon became involved in the Short Term Insurance division of the business. She started on the personal lines, handling both underwriting and claims and quickly moved on to take control of all the commercial business including underwriting and marketing.
Her secretarial ability has kept this office up to date and in line with all the requirements now laid out by the Legislative Authorities regarding compliance. She also passed her INSETA examinations with a distinction and has completed her required 120 credits including Multimark certification. She is licensed to give advice and provide intermediary services on the following categories.
Her bubbly nature and excellent level of service is legendary throughout the Industry.
Key Individual (Sylvia Viljoen) Products
| Category | Sub Category | Category Description | Advice | Intermediary | Services Under Supervision | Passed Regulatory Exam |
| 1 | 2 | Short Term Insurance: Personal Lines | Yes | Yes | No | Yes |
| 1 | 6 | Short Term Insurance: Commercial Lines | Yes | Yes | No | Yes |
Wilma Le Roux: Claims Administrator
Wilma Antionette Le Roux has been with Hypasurance since July 2007 and immediately proved her worth and has been excellent addition to the staff. Having had all her experience in the Insurance Broking market for the past 30 years was a valuable contribution to the business. She is responsible for collating and capturing new business, data capture, as well as being able to work in Microsoft Office by producing all the spreadsheets for our clients. She also is an administrative clerk responsible for the switchboard, general office work, and secretarial work including typing. She is also responsible for the issuing of Body Corporate Insurance certificates with the main emphasis being on claims and updating the office database. She has her 60 points and is studying for her 90 points level at UNISA, which she should complete by the end of 2011.
In terms of our license conditions she is only allowed to provide the clients with intermediary services and is not a representative.